We at RBH Sound are very confident in our products and want you to be 100% satisfied. If you are not completely satisfied with our product, just contact us within the first 30 days and we will provide you with a Return Authorization number. Upon our receipt of the returned product in like-new condition, we will refund the purchase price of the product with no hassle. It's that easy!
Our 30-day In-home Trial does not include product return shipping costs. All returns must include a Return Authorization Number, original packaging, documentation and parts. We inspect all returned items and will provide a partial refund if any packaging, documentation or parts are damaged or missing.
Customers wishing to return an item should first contact RBH Sound to obtain approval, a Return Authorization number and specific instructions for returning the item. This return Authorization number should be written plainly on the outside of the shipping package. Any item received by RBH Sound that does not have a Return Authorization Number may be refused and/or may not be eligible for a refund.
If the product you received is not the product you ordered, please contact us immediately so we can quickly fix the mistake. Most of us are human, and as the saying goes, sometimes our humans make mistakes!
In accordance with the return policy stated above, RBH Sound will refund the purchase price for any products returned for the following reasons:
Refunds will be issued to the method of payment originally used to purchase the product and may take up to 4 weeks.